Return Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us on kolskootdeli@gmail.com within 15 minutes. Once the packaging and shipping process has started, it can no longer be cancelled.

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Return Shipping

Customers will be responsible for paying return shipping costs (R100) as per Our Shipping Policy.

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Refunds Or Exchanges (Non-returnable items)

Certain types of items cannot be returned, like perishable goods (such as food). We will only be able to provide actionable support if the following was followed:

• Email kolskootdeli@gmail.com within 30-minutes of receiving your order.

• Attach to the email images of the package being received, as well as the product and the issues made visible.

• The item must be uneaten and the same weight as when received. (Photo's are taken before being dispatched)

• The package must be able to be sent back in its original packaging.

If your exchange or refund is accepted, we’ll send you a return shipping label, details for courier collection, as well as instructions on how to pay for the return shipping (R100) as per Our Shipping Policy and balance of the new product (If Applicable). Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund or exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return questions at kolskootdeli@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.